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Frequently Asked Questions
You have questions, we have answers. Check out our FAQ to learn more or prepare for your upcoming appointment.
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What areas does Pet Logic service?Our service area includes: Seattle, Shoreline, Everett, Marysville, Mukilteo, Lake Stevens, Snohomish, Mill Creek, Lynnwood, Edmonds, Mountlake Terrace, Brier, and the surrounding area. Areas farther out may potentially be booked for a small additional travel fee. Please contact us for pricing and details.
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How do I schedule & pay?Each circumstance is unique, and we want to make sure you get the best we have to offer. Contact us and let us know what we can help you with. Once we are sure we can help you out; We will either invoice and schedule with you directly, or give you access to schedule and pay online.
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Does training cost more for multiple animals?Nope! Our private lessons are a flat rate regardless of how many animals are involved. In some circumstances, you may get more out of your training by focusing lessons on specific pets, but it entirely depends on what you need help with.
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What if I need to reschedule?Private lessons may be rescheduled with at least 48 hours notice.
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Do you offer gift certificates?We do! Our gift certificates can be used towards any of our services. Just contact us and let us know you would like to purchase one. Once purchased, you will receive your gift certificate electronically. If you intend to give it to someone else, there will also be an option to transfer your certificate.
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Where will the lesson be?Most private training will take place in the comfort of your own home. For dogs, nearby parks are also great options. If you live far away or outside our service area, there may be options to meet part way. Our service area includes: Seattle, Shoreline, Everett, Marysville, Mukilteo, Lake Stevens, Snohomish, Mill Creek, Lynnwood, Edmonds, Mountlake Terrace, Brier, and the surrounding area. Areas farther out may potentially be booked for a small additional travel fee. Please contact us for pricing and details.
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Do you offer financing?We are proud to offer 0% financing over 4 easy payments through out "Buy Now, Pay Later" providers - Affirm, Klarna, and AfterPay. Financing is subject to approval. Check out these helpful links below to see all the terms and conditions of our BNPL providers: https://help.afterpay.com/.../217425866-How-does-Afterpay... https://helpcenter.affirm.com/.../0TO7V000000.../eligibility https://www.klarna.com/.../customer.../who-can-use-klarna/
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Can more than one person attend a lesson?Of course! When possible, we prefer the whole family to be involved, even if you will have different roles in the care of your pet. Consistency is key to training and having everyone attend means everyone can learn directly and there's nothing lost in translation. It if often best to have a single handler for many exercises, so not everyone may be directly involved, but they can certainly observe and learn.
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Can my kids attend our lesson?We love for kids to be involved, and definitely welcome them to be a part of the lesson. We want to ensure that everyone involved (both humans and pets) are in a safe and low-stress environment, and are able to focus on the training. If you or your pet find it hard to focus when your kids are involve, it may be best to come without them and pass along the information after the lesson. There may also be certain circumstances where it would be unsafe for children to attend. When in doubt, ask your trainer.
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What should I bring to our lesson?It's great to be prepared! What exactly you need to bring will depend on what type of animal we are working with. Dogs: - A list of questions you may have, or topics you want to cover. - A way to take notes can be very helpful. - If you have specific video of issues you are having, bring it along. - A hungry dog! Don't starve them, but try not to give them a meal or treats right before your lesson. - Treats! Typically, soft, pea-sized treats work best. It's great to have a high value option (like boiled chicken) for exercises your dog struggles with (such as leash reactivity). - A standard 4'-6' non-retractable leash and non-aversive equipment such as a flat collar, body harness, or head halter. - For certain dogs and circumstances, toys can also be a great training reward; but if your dog can't focus if you have them, it may be best to leave them at home. - Water, if training away from your home. - A clicker, if you are interested in using one. You can also purchase one directly from your trainer. - Any recent vet records that may be relevant. Cats: - A list of questions you may have, or topics you want to cover. - A way to take notes can be very helpful. - If you have specific video of issues you are having, bring it along. - Your home environment if often very important to cat behavior; be prepared to show your trainer around your home as needed. - Any recent vet records that may be relevant. Birds: - A list of questions you may have, or topics you want to cover. - A way to take notes can be very helpful. - If you have specific video of issues you are having, bring it along. - Any recent vet records that may be relevant.
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What is a clicker and should I use one?A clicker is a small device you press to make a distinct clicking noise. It's a tool you can use to tell your dog "Yes! That's what I wanted!". You initially teach your dog (though cats and birds love clickers too!) that the click means something good. Typically this is done by repetitions of clicking followed immediately be a small treat, but toys can be used as well. Once that association is made and your dog is looking for the treat when they hear the click, you can start to click when they do something you like. For example, if your dog sits instead of jumping on you, click right when it happens and reward them. You can think of the clicker like the button on a camera; you are "capturing a picture" of the behavior you like. Clickers can help train dogs much faster and provide clear communication, but it's certainly not the only way. They do add an additional element to focus on while handling your dog. They are also not beneficial for every dog or situation. Just let us know if you want to use one, if you would prefer not to, or if you have any questions about them.
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I've trained my dog using a prong collar/choke chain/shock collar/leash corrections/etc... Why change?Because you can, and because there's a better way! Aversive training methods "work" because they are either uncomfortable, or outright painful for your dog. Behavioral science clearly shows that while these methods may work to suppress the behavior in the short term, they do nothing to resolve the underlying issues or emotions involved. It also doesn't feel good to do. It's our belief that your pets should want to work for you, and you will not get that through aversive punishments. These tactics have also been known to have "behavioral fallout", meaning that they may work for a short duration; but they often lead to frustration, negative associations, and even aggressive reactions. Even the American Veterinary Medical Association (AVMA) recommends not using such methods. I would also ask; if that's what you are doing now, has it worked? We often have clients swear by an outdated aversive method, but are seeking training precisely because their dog doesn't listen to them despite those methods. Positive methods really do work, build stronger relationships, and feel way better for everyone involved!
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