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Your privacy is important to us. At Pet Logic, we have a few fundamental principles:

 

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services. We store personal information for only as long as we have a reason to keep it.

We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted. We aim for full transparency on how we gather, use, and share your personal information. Below is our Privacy Policy, which incorporates and clarifies these principles.

 

This Privacy Policy applies to information that we collect about you when you use:

 

Our website: Pet Logic.net

Other Pet Logic products, services, and features that are available on or through our website.

Other users’ websites that use our Services, while you are logged in to your account with us.

Our off-website services usually run through PocketSuite. Please see their privacy policy here: https://pocketsuite.io/privacy/

 

Throughout this Privacy Policy we’ll refer to our websites, applications, and other products and services collectively as “Services.” Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

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Information We Collect

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We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.

 

We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

 

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

 

Basic account information: We ask for basic information from you in order to set up your account for services. For example, name, contact information, pet information, address, etc. You may provide us with more information you want to share.

 

Payment and contact information: There are various ways in which you may provide us payment information and associated contact information. For example, if you buy something from us or earn revenue through your site, we’ll collect information to process those payments and contact you. If you buy something from us, you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. You may also provide us with financial details to set up a payments integration, like the email address for your Stripe or PayPal account or your bank account information. And if you participate in a revenue sharing opportunity for your site, you’ll provide some additional information — for example, a tax ID or other identifier so we can process payments to you.

Content information: You might provide us with information about you in draft and published content (a blog post or comment that includes biographic information about you, or any media or files you upload).

 

Communications with us: You may also provide us with information when you respond to surveys, support question, post a question in our public forums, or sign up for a newsletter . When you communicate with us via form, email, phone, comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

 

Information We Collect Automatically

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We also collect some information automatically:

 

Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.

Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

Usage information: We collect information about your usage of our Services. We also collect information about what happens when you use our Services along with information about your device (type of device, etc.). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.

Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.

Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Pet Logic uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may also get information about you from other sources. For example:

 

Google Account Information: we may access certain Google user data.

The information we receive depends on which services you use or authorize and what options are available.

 

Third-party services may also give us information, like mailing addresses for individuals who are not yet our clients (but we hope will be!). We use this information for marketing purposes like postcards and other mailers advertising our Services.

 

How and Why We Use Information

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Purposes for Using Information

We use information about you for the purposes listed below:

 

To provide our Services.

To ensure quality, maintain safety, and improve our Services. For example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy or make our Services easier to use.

To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular service with us or have been clients for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a plan after receiving a marketing message), and understanding and forecasting user retention.

To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Pet Logic and others, which may result in us, for example, declining a transaction or terminating Services.

To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.

To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services.

To communicate with you. For example, by emailing you; texting you; or calling you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account or service.)

 

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

 

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or

 

(2) The use is necessary for compliance with a legal obligation; or

 

(3) The use is necessary in order to protect your vital interests or those of another person; or

 

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

 

(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

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How We Share Information

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We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:

 

Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.

Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (such as PocketSuite); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you.

 

Rescues, shelters, etc.: We may disclose your information to, or obtain information from, animal shelters, rescues, fosters, veterinarians, other trainers or behaviorist, law enforcement agencies, or other related parties as needed for our services, to obtain or give historical information as it pertains to services, or to develop a deeper understanding of your particular circumstance. We may also disclose or obtain such information as it pertains to the safety or well being of you, your animal(s), or the community.

 

Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.

Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Pet Logic goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, or as outlined by our services contract.

Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you.

 

Support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

Information Shared Publicly

Information that you choose to make public is disclosed publicly.

 

That means information like your public profile, posts, other content that you make public.

 

Please keep all of this in mind when deciding what you would like to share publicly.

 

How Long We Keep Information

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Most of the information we collect is done so through third parties such as Ad Sense, Google, Pocketsuite, and payment processors. Though we may retain access to such information so long as they allow, it is entirely up to them how they manage and store such information.

 

Security

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While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

 

Choices

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You have several choices available when it comes to information about you:

 

Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our website. If you choose to limit this, you may not be able to use certain features.

Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account, services, and legal notices.

Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using Pet Logic’s websites, with the drawback that certain features of Pet Logic’s websites may not function properly without the aid of cookies.

Opt out of our internal analytics program: You can do this through your user settings. By opting out, you will stop sharing information with our analytics tool about events or actions that happen after the opt-out.t. For more information, please see our Cookie Policy.

 

Your Rights

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If you are located in certain parts of the world, including some US states and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

 

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

 

Request access to your personal data;

Request correction or deletion of your personal data;

Object to our use and processing of your personal data;

Request that we limit our use and processing of your personal data; and

Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

 

US Privacy Laws

Laws in some US states, including California, Colorado, Connecticut, Utah, and Virginia, require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You’ll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).

 

In the last 12 months, we collected the following categories of personal information, depending on the Services used:

 

Identifiers (like your name, contact information, and device and online identifiers);

Commercial information (your billing information and purchase history, for example);

Characteristics protected by law (for example, you might provide your gender, race, ethnicity, etc…);

Internet or other electronic network activity information;

Geolocation data (such as your location based on your IP address);

Audio, electronic, visual or similar information (such as a picture, if you uploaded one);

Professional or employment-related information (for example, your company and team information or information you provide in a job application); and

Inferences we make (such as likelihood of retention or attrition).

If you are a job applicant or student, we may have also collected:

 

Education information, such as the education you disclose in your application.

You can find more information about what we collect and sources of that information in the Information We Collect section above.

 

We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. We retain this information for the length of time described in our How Long We Keep Information section.

 

In some US states you have additional rights subject to any exemptions provided by your state’s respective law, including the right to:

 

Request a copy of the specific pieces of information we collect about you and, if you’re in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;

Request deletion of personal information we collect or maintain;

Request correction of personal information we collect or maintain;

Opt out of the sale or sharing of personal information;

Receive a copy of your information in a readily portable format; and

Not receive discriminatory treatment for exercising your rights.

You can find detailed metrics about Pet Logic’s compliance with these rights in our Privacy Report.

 

Right to Opt Out

 

We never directly sell your personal information in the conventional sense (i.e., for money).

 

We may share your information as necessary with our third-party service providers to provide our services to you. To the extent that we share your information with certain advertising, marketing, or analytics vendors, this can be considered a “sale” or “share” in certain U.S. States, which you may have the right to opt out of.

 

You can learn more about this sharing and how to opt out by clicking the “Do Not Sell My Personal Information” link provided on specific website pages, generally those with ads. Note that in some instances this link will only display to individuals visiting our sites from within the relevant states.

 

Our opt-out may managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time, or if you visit sites in a different browser, you’ll need to make this selection again.

 

We do not collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with our service, where the processing is not for the purpose of inferring characteristics about you, or for other purposes that do not require an option to limit under California law. We don’t knowingly sell or share personal information of those under 16.

 

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us.

 

When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

 

Appeals Process for Rights Requests Denials

In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify that you are the account owner we may deny your request to access the personal information associated with your account. As another example, if we are legally required to maintain a copy of your personal information we may deny your request to delete your personal information.

 

In the event that we deny your request, we will communicate this fact to you. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. In the event that your appeal is also denied this information will be communicated to you. Please note that the appeal process does not apply to job applicants or students.

 

If your appeal is denied, in some US states (Colorado, Connecticut, and Virginia) you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. The process for how to do this will be communicated to you in writing at the same time we send you our decision about your appeal.

 

Controllers and Responsible Companies

 

Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the company that entered into the contract with you under the Terms of Service for the product or service you use. In addition, Pet Logic LLC. is the controller for some of the processing activities across all of our Services worldwide.

 

The chart below explains the current controllers for processing your personal information. We use the term “Designated Countries” to refer to Australia, Canada, Japan, Mexico, New Zealand, Russia, and all countries located in Europe (including the UK and ROI).

 

Pet Logic Services

Pet Logic LLC.

Everett, WA 98203

 

How to Reach Us

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If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us via email. This is the fastest way to get a response to your inquiry, but you can also contact us by telephone at 1-425-224-6146.

 

Other Things You May Want to Know

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Transferring Information

Because Pet Logic’s Services may be offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above.

 

When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

 

Ads and Analytics Services Provided by Others

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Pet Logic and does not cover the collection of information by any third-party advertisers or analytics providers.

 

Privacy Policy Changes

Although most changes are likely to be minor, Pet Logic may change its Privacy Policy from time to time. Pet Logic encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

 

Change Log:

4/20/2024 – provided original privacy policy